FAQs - Working Remotely
View common IT questions and answers.
上网吗?
Visit ourTransitioning to Online Forms and Processesfor resources and options we are now offering.
Academic Technology & Infrastructure
The ATI Group provides end-user technical support through the Help Desk, for the Campus’ academic computing, desktop computers, and network infrastructure. Additionally the campus switchboard is part of the ATI Group. We also provide consulting services to the campus community to assist with defining and purchasing technology to meet their needs.
Enterprise Application Systems & Project Management
The Enterprise Applications Systems Group provides end-user and internal technical support for the college’s administrative systems, including but not limited to Banner, Luminis Portal, Degree Works, Hyland OnBase, email, application integration, development, maintenance, and support. Visit theSystems Scheduled Maintenance pagefor details of dates and times.
IT Help Desk
If you are an employee and have a computer, telephone, voice mail, or Banner problem, call HELP (ext. 4357) or login to theportaland submit your own repair request under the employee tab. Please do not contact the data/telecom technicians or programmers directly. The IT Help Desk is open to take calls between 8:00am and 4:30pm. We have IT staff available by phone at 909-274-4357 (HELP) or x4357. You can also make requests online athttps://helpdesk.mtsac.edu/, check the status of your requests, and correspond with an IT Help Desk technician about your request. The IT Help Desk technician will attempt to diagnose your problem over the telephone and video screen sharing.
